We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Mexico, Central America, South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 Stars (15)
4 Stars (0)
3 Stars (0)
2 Stars (0)
1 Star (0)
|Buyer||Real customer reviews|
28 Nov 2018 09:35
very fast delivery to Netherlands. i love it. thank you
26 Nov 2018 23:21
The deliver was fast! Very fast! Hungary is a little country and come one and half week.. Good job! Big thumbs up!!! The TFV12 tank very big, really and it's awesome! I ordered pink but it's fun and beauty. Easy to use the refill cap. The atomizers are made from good materials. Good job SMOK! And yea the QR authorizing system is useful! Use it. Order one if u thinking choose this!
26 Nov 2018 20:33
Drip style nice, high just for winter, plastic, refill silicone button cool, but the top nice. Equipment top glass + 2 испара + Oring + gift more buns. Advise store, all quality
25 Nov 2018 10:55
This well, comes with parts
24 Nov 2018 06:53
Tank Fire!!! fry very, very good!!! mega fast delivery!!! respect)) will continue to work with the store!!) success you bro!!!!))))
20 Nov 2018 08:10
Greit atsiuntė, Gera kokybė IR Dar dovanėlę įdėjo. 5⭐⭐⭐⭐⭐
19 Nov 2018 09:03
I am happy... Thanks a TFV12 PRICE.... Recommend this shop online
19 Nov 2018 08:24
16 Nov 2018 23:31
16 Nov 2018 11:31
Goods as described
15 Nov 2018 17:50
14 Nov 2018 08:50
All come in time, full set. Recommend
14 Nov 2018 07:27
Great!!!!! Thank You for the gift!!!
14 Nov 2018 05:28
Compliant a description And in addition a small gift Nickel Very satisfied store serieux
13 Nov 2018 21:55
For me-top tank now on the market. Stylish, comfortable, common, there is the RBA with excellent taste (so wound in the usual вейпшопе). Good value for money. Shipping 2.5 weeks in MO.
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